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INSIGHTS:  A DISCUSSION ABOUT “PUBLIC SPACE” DESIGN

Gaddis Architect specializes in all phases of commercial and commercial retail design, design management and construction. If maximizing the success of your business by optimizing the performance of your store, or commercial space design is a goal, then attending the following “Insights” could provide some very real benefits. Many common, and some not so common, design challenges are analyzed. Solutions aimed at increasing retail traffic, creating visual presence in various environments, and expressing not only a particular shopping experience but also the business’s brand, are presented. We think that all design is, on some level at least, retail design.  Please scroll on, start a dialogue, contact us anytime.

Designing for Various Retail Environments

Recently Carrie Rossenfeld wrote and article for the Globest.com dealing with current changes in the retail environment that are affecting how architects and designers approach a project.  The title, is The Changing Art of Designing Urban Retail Projects, is especially appropriate, not a little because retail store design is acknowledged as an art, but mostly because it offers a thought provoking comment on the current retail context near and dear to all of us working in the DC area; namely the shift from auto dominant to pedestrian dominant shopping.  Anyone who visits this site knows that this is not the first time I have engaged this topic, it is though, the first time I am inspired to organize the various environments in which I work into a single picture as follows:

Past Trends

Urban Retail – This requires little description.  It is Main street USA, whether in a big city or small.  It is pedestrian dependent and spans American History from Colonial Willamsburg to Old Town Alexandria.  It is an all inclusive spectrum of retail types and has become a model for current development.

 

Suburban Shopping Centers – Historically these followed suburban expansion after WWII supplying life’s necessities to newly mobile shoppers.  A typical shopping center consisted of a grocery store, a drug store, some specialty retail, and a couple of out-lots.  In time a big box was added, eventually becoming the force behind development until today we have acres of big box shopping centers.  The type has come to include a range of retail offerings from outlet malls to ethnic centers merging into a sprawl-scape along major roads and axes, all depending on the car for shoppers.

 

Suburban Malls –  These days almost relics, most of us have seen their rise and fall.  The ones that are doing well are, some say, surviving because the others have failed.  They are often in high income suburbs, connected with public transportation, draw international shoppers, boast multiple department stores, have expanded the types of anchor tenants they attract, and perhaps most important to this discussion, although dependent on the car for shoppers, the stores are designed according to a specialized pedestrian model.  Local examples:  Tysons Corner,  Pentagon City.

Present Trends

Mixed Use, also known as Emerging Urban, New Suburbanism, and the Mall Reborn (Don’t you love all the names?) – Of course, this is where the action is.  From my standpoint – designing for individual retailers – it is where pedestrian vs. non pedestrian visibility collapses into complexity.  David Kitchens, in the aforementioned article, drew attention to the challenges involved in designing for, and integrating multiple uses into a development project, telling us that “…residential, office or hospitality…needs to be intertwined with or added to existing retail..”  The “repositioning” of Ballston Common and Landmark Mall were sited as local examples and in particular caught my attention because I have had inquiries from retail tenants being affected by the changes going on in these places.  Architects and designers working in the mixed use environment must have confidence that they, together with stakeholders in the greater design environment, will produce a whole that is greater than the sum of the parts.  They must be willing to release some control, to admit a bit of  “chaos.”  Kitchens put it well when he said it is about creating neighborhoods.  As an independent design firm working on retail projects in many different environments, I get this better than most.

By way of a 2025 update much of the information sited above has now come to pass.  All that is currently left of the Landmark Mall is the parking garage and a massive construction site for the New INOVA Alexandria Hospital and a related residential, office and retail site.

Future Trends?

Industrial/Commercial/Business Parks –  Defined by the National Institute of Building Science, Light Industrial “… can include but is not limited to spaces for printing, commercial laundry, photographic film processing, vehicle repair garages, building maintenance shops, metal work, millwork,..cabinetry work…”  Think specialized showrooms, i.e., kitchen, lumber, restaurant supplies, catering, swimming pools, motor cycle accessories (Really, I had one inquire).  Think those moving from online sales toward brick n mortor.  Think those responding to “showrooming.”  Recent experience has lead me to believe that this is an overlooked retail environment and as such an opportunity.   From a store design standpoint, diametrically opposite to the complexity of mixed use, their retail presence is straight forward, direct and dependent on the car for shoppers.  It is a sector starting to see the value of investing in professionally designed retail showrooms. 

Describing these retail environments has been a fun exercise but I didn’t do it just for fun?   I did it to make a point about designing a retail store to increase sales.  Few would argue that designing a retail store is involved with issues of shopper behavior, in particular how it can be influence by a store design. I have accumulated an ever multiplying list  of “Strategies for Designing Your Space.”  and do a presentation on the subject.  The article that started this survey, on the other hand, is about the other side of the issue, specifically how shopper behavior is influenced by the environment in which a store finds itself.  Of course, real estate people would sum this up as “location, location, location,” a subject that shows up in business plans and marketing activities all the time.  If, though, we understand the ideas set out in the article, the issue is more complex, suggesting that the current trend is for there to be little or nothing spontaneous or random about the macro environments in which retailers find themselves.  Also, I have often found that in the process of macro planning developers have let go of micro constraints typically found in places like leases and tenant handbooks.  This can be deceiving, leading a retailer to overestimate their control of a project.  In local terms this means that a space in a planned urban environment like the Mosaic Retail District is a lot different than a space in Georgetown or Old Town Alexandria or in a strip center or industrial complex as well.  I would urge any retailer thinking about their store design to consider responding to both the macro and micro point of view.  It is what has motivated me to summarize the several retail contexts listed in this post.

Retail store design is a language everyone can read.

2015-11-08 12.24.21Semiotics

Anyone who has ever seriously tried to design a logo for their business can tell you that it is not so easy, even for graphic designers who specialize in all things related to visual imaging.  Certainly, any serious investigation will lead one to the subject of Semiotics, which might be defined as how meaning is created and communicated, or more simply the study of linguistic and non- linguistic signs.  Without getting too technical, for this is a specialized academic discipline, it is worth noting that signs fall into three categories:

  1. Icons which are images of a thing itself, as in a picture of a dog and a real dog, or a map of a river and the actual river.
  2. Indexes which are relational where objects affect the sign, like fire (object) creates smoke (sign).
  3. Symbols which have neither similarities in appearance nor causal links, but are rather linked by conventional or cultural knowledge.  In short the meaning can be quite arbitrary and is simply known, as in the group of letters that mean bus and an actual bus.

When considered in light of concerns about marketing and branding, ever  present in the minds of most retailers, it is instructive to draw some parallels.  First though, it is worth examining the terms which have been nicely summarized by Jacob Cass, graphic designer and author.  He tells us a brand is “the perceived emotional corporate image as a whole;” an identity “is the visual aspects that form part of the overall brand;”  and a logo “identifies a business in its simplest form via the use of a mark or icon.  Knowing this, it is not difficult to understand the brand as the idea of a business.  It is the semiotic meaning, or sign, expressed by the use of the icons, indexes, and symbols, all of which are visual or have a visual component, leading us to examine the visual image, AKA store design.

Visual Image

I am bringing this up because I think that architecture is semiotic, and more specifically, retail store design, which might be thought of and applied like a language.  One that everyone can read.  The Sherwin Williams Paint Store in the photo provides a clearly defined demonstration of these principles, and I must say that I spotted it at 50 MPH while rushing to an unrelated event in a Pennsylvania college town.  The impact was direct, and completely comprehensible.  I was late to my appointment because I turned the car around to get the photo.  The symbol, of course, is the Sherwin William sign on the building.  No doubt about who they are and what they are selling.

https://www.flickr.com/photos/telstar/151930908/in/photolist-4sjUaD-4ZMqA9-4ZHbKM-5uWtwt-cvvPYC-61K54M-8Vf3Zm-82hFSR-afWumj-eqFLq-9pkbo2-B6JH2-66dQ7oThe logo, not very big, relatively speaking, is both icon and index.  When considered in the light of what we now know about semiotics it is complicated and communicates a lot of meaning using symbols in the form of company name and tag line;  iconic images of the product, container, location; and an index demonstrating  the application.  It becomes a statement that says Sherwin Williams paints the world.

The “pièce de résistance” of the entire composition, though, and a big part of the reason I stopped, is the larger than life paint sample cards installed as graphics in all of the storefront windows.  According to our labels these probably qualify as icons but are also undeniably symbolic of everything we know about decorating and painting.

There is absolutely no question about the marketing message delivered by this storefront design, but there is another tactic operating here which has less to do with semiotics than it does with tried and true principals of good storefront design.  It is what pushes this design into the stratosphere of marketing message delivery, and defines the point where graphics leave off and architecture begins.  There is a basic rule that says,  if you want a display element to be visible from a distance to both walk and drive by traffic, then it must be exaggerated.  It must be bigger, brighter, more colorful than its surrounding.  In this case the larger than life paint sample cards are the agent of a cohesive marketing message.  The effect is magical.

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What do you mean by “Feasibility Assessment?”

Now What?

Now What?  How do I turn this in to a new store?

Contemplation – Imagine you are a retailer contemplating this tenant space.  Clearly, you might be asking yourself;  “now what?”  Suppose a few of the questions below move from unconscious reflection to conscious contemplation without ensuing answers, then assessing a project to see what is actually required could facilitate the decision making process and provide many benefits.

Resources – Landlord provided documents, previous project cost summaries, consultations with building departments, contractors, engineers and sometimes professional construction estimators are  all resources informing project feasibility.  The intent is to simplify, consolidate and summarize the probable scope of work, professional fees, construction costs and time that might be anticipated for a project.  It is the purpose of a feasibility assessment and a highly recommended means of beginning most retail projects.

  • Do I need to  build the walls?
  • Do I need to build the bathroom(s)
  • Why do I need 2 bathrooms?
  • Why do I need 2 entries?
  • Do I need to install the storefront system?
  • Can I use my own storefront design?
  • Do I need to have my own electric meter installed?
  • Do I need to install my own Air Conditioning and heating system?
  • What is the best mechanical system to use?
  • Is there water in the space?
  • What about hot water?
  • What about gas?
  • Where is the sewer?
  • How do I connect to it?
  • Will my store fit in this space?
  • Must I supply my own storefront sign?
  • Who will design it?
  • Can I design the store myself?
  • Can I turn a logo into a store design?
  • Where do I get the store fixtures?
  • What if I can’t find the exact fixtures that I need to display my products?
  • Are custom store fixtures required, if so who will design them?
  • What about lighting?
  • Who sets up the Point of Sale (POS) system and how do I hide the wires?
  • How do I accommodate the cabling and hard wiring for my computers?
  • How much can I expect to spend for all this?
  • A contractor told me he could build my store for $45/sq. ft.  Should I believe him?
  • Do I need a building permit?
  • What does an architect charge?
  • Can I get this done in time to open before I must begin paying rent?
  • How do a pick a contractor?
  • Is the construction allowance from the landlord enough to build the store?
  • Does the location have enough parking?
  • What is the visibility from walk and drive by traffic?
  • Is this space a good choice for my project?
  • If I don’t take this space do I need to start all over with a new feasibility for a different location?

Please feel free start a discussion here and maybe even see some answers.